Question 1

Do You Ship Worldwide ?

Accepted Answer

Yes, Atelier Kingsley offers worldwide shipping for all of our products. Whether you are in North America, Europe, Asia, or anywhere else in the world, we can deliver our unique items to your doorstep. 
We take great care in packaging and shipping our products to ensure they arrive safely and in perfect condition, no matter where you are located. 
Our international shipping rates are competitive, and we strive to provide prompt and reliable delivery to all of our customers, regardless of their location. 
Please note that some countries may have specific import regulations or restrictions, so we recommend checking your local customs regulations before placing an order. 
If you have any questions about international shipping or need further assistance, our customer service team is always available to help. Contact us to discuss your needs.

Question 2

Do You Offer Free Worldwide Shipping

Accepted Answer

Atelier Kingsley offers free worldwide shipping on all orders from our Vintage Fashion & Accessories range. We also offer free shipping on small glass and ceramics items. Just add to cart and checkout as usual.
We believe in providing our customers with a seamless shopping experience, which includes ensuring that our range of carefully curated vintage items can reach them no matter where they are in the world. 
For orders of larger items {typically from our furniture range), buyers are required to cover the shipping cost. 
Shipping rates will be calculated at checkout based on the destination and weight of the package.
Please note that customers are responsible for any customs duties or taxes that may be applicable to their order upon delivery. 
If you have any specific questions about shipping to your location, feel free to contact us for assistance.

Question 3

Do You Offer Returns/Refunds

Accepted Answer

Atelier Kingsley has a 14 days return policy.
We want you to be completely satisfied with your purchase so should an item arrive damaged or you change your mind for any reason do let us know.
To qualify for a return, item must be in original condition.
Simply contact our customer service team within 14 days of receiving your order to initiate the return process. 
Once the returned item is received and inspected, we will issue a refund to the original method of payment. Please note that personalized or custom-made items are non-returnable unless they arrive damaged or defective. 
We strive to provide excellent customer service. 
For more information on our returns and refunds, please see our Return/Refund Policy.

Question 4

When Can I Expect My Order To Arrive?

Accepted Answer

Atelier Kingsley has a standard 3-5 business days shipping time from the date of your purchase.
However, please note that sometimes international shipping of delicate antiques often requires extra care and attention in packaging to ensure their safe arrival, so there may be slight variations in shipping times. 
If you have any specific delivery requirements or need expedited shipping, please feel free to reach out to our customer service team, and we will do our best to accommodate your needs. Thank you for your patience and understanding as we strive to deliver your unique vintage pieces to you in a timely manner.

Question 5

How can I be sure that the luxury branded goods on Atelier Kingsley are authentic?

Accepted Answer

At Atelier Kingsley, we prioritise  the authenticity and integrity of our luxury branded goods. To ensure authenticity, we take several measures including carefully considering the quality of materials, craftsmanship, brand markings, and purchase sources. Additionally, we work with a number of experts and utilize authentication services to verify the authenticity of all luxury items available on our site. We are committed to providing our customers with only genuine, high-quality products, and we encourage any potential buyers to reach out to our customer service team if they have any questions or concerns about the authenticity of our products.
Click on the link to view our collection of luxury branded goods.

Question 6

How can I tell if it's a genuine antique or a copy when shopping at Atelier Kingsley

Accepted Answer

At Atelier Kingsley, we take pride in offering genuine antique pieces with a rich history and unique craftsmanship. When shopping with us, look for signs of authenticity such as wear and tear consistent with the piece's age, handcrafted details, and distinctive markings or signatures from the original maker. Our team of experts thoroughly researches and authenticates each item in our collection, and we are always transparent about the provenance of our antiques. If you have any doubts or questions about the authenticity of a particular piece, our knowledgeable staff is happy to provide you with detailed information and guidance to ensure you make a confident and informed purchase.
Click here to see a selection of rare antique furniture and decor available on our  online store.

Question 7

What is vintage, and why is it important.

Accepted Answer

Vintage refers to items that are at least 20 years old and possess a unique quality, craftsmanship, and timeless style. 
Vintage pieces are highly valued as they embody the spirit of bygone eras and offer a sustainable and eco-friendly alternative to todays fast fashion. 
Each vintage item curated by Atelier Kingsley tells a story and showcases the beauty of the past, offering customers both collectors and enthusiasts a chance to own a one-of-a-kind piece with character and history. 
Additionally, by embracing vintage fashion, we promote the idea of conscious consumption and the preservation of heritage, making a positive impact on both the environment and the community.

Question 8

What is the difference between Vintage Fashion and Fast Fashion

Accepted Answer

Vintage fashion refers to clothing and accessories that are at least 20 years old, often from previous decades such as the 1920s, 1950s, or 1980s. These items are typically unique, well-made, and have stood the test of time. 
On the other hand, "Fast Fashion" refers to trendy, low-cost, mass-produced clothing that is quickly designed, manufactured, and sold in response to the latest trends. 
At Atelier Kingsley, we specialize in curating high-quality vintage fashion pieces that are timeless, sustainable, and have a rich history. 
Our collection is carefully selected to ensure that each item meets our standards of craftsmanship, style, and individuality. 
We aim to offer our customers a more sustainable and ethical alternative to the fast fashion industry while celebrating the beauty and longevity of vintage fashion.
Click below to see some vintage fashion items on our online shop

Question 9

What is Mid-Century Modern ?

Accepted Answer

Mid-Century Modern refers to a design movement that emerged in the mid-20th century, characterised by sleek lines, organic shapes, and minimalist silhouettes. Atelier Kingsley specialises in sourcing and selling high-quality, authentic Mid-Century furniture pieces that reflect the timeless elegance and innovative design principles of this era. 
Our collection includes iconic pieces from renowned designers such as Eames, Saarinen, and Wegner, showcasing the craftsmanship and attention to detail that define Mid-Century modern furniture. 
Whether you're looking for a statement lounge chair, a Scandinavian-inspired dining set, or a retro-chic sideboard, our curated selection at our online vintage furniture shop offers a range of options to elevate your living space with vintage charm and enduring style.
Click below to shop our selection of mid-century furniture on our online shop.

MID-CENTURY DESIGN & ECLECTIC VINTAGE DECOR

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